Support

FlexQueue Support Center

Need help with setup, ticketing flows, integrations, or troubleshooting? Our support team is ready to help you resolve issues quickly.

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Support team

Support Channels

Choose the support channel that fits your issue urgency and business needs.

Email Support

Best for non-urgent product questions and configuration guidance.

support@flexqueue.example

Phone Assistance

For urgent service impact and production incidents.

+855 23 000 000 (Mon-Fri, 8:00-18:00)

Self-Service Help

Read quick answers for common operational and technical topics.

Browse FAQ library

Service Priorities

  • P1 Critical: System outage or severe production disruption.
  • P2 High: Major function degraded with workaround limitations.
  • P3 Medium: Non-critical issue affecting operations partially.
  • P4 Low: General questions, enhancements, and advisory requests.

What to Include in a Ticket

  • Branch/site name and affected modules.
  • Issue start time and user impact details.
  • Screenshots or error messages if available.
  • Any recent changes before the issue occurred.

Submit a Support Request

Fill in your details and our support team will follow up as soon as possible.